Skip to main content
Call Us
Contact Us
Pay Your Bill
Home
Menu
  • MY BILL
    • PAYMENTS
      • My Bill Explained
      • View/Pay My Bill
      • Ways to Pay
    • RATES
      • Current Rate Schedule
      • Incentive Rates
    • SERVICE
      • Begin/Discontinue Service
      • Update My Account
    • INFO
      • Ownership Rewards
      • Scams
  • MY CO-OP
    • THE CO-OP WAY
      • Co-op Principles
      • Member Rights And Responsibilities
      • Our Mission and Promises
      • Bylaws
    • ABOUT
      • Where we serve
      • Office Locations
      • Board of Directors
        • Director Responsibilities
      • Management Team
      • Our History
        • Adams' Timeline
      • Co-op University
    • JOIN
      • Careers At Adams Electric
      • Be A Co-Op Volunteer
        • Credentials and Election Committee
        • Member Engagement Group
        • Scholarship Committee
      • What is Co-op Owners?
      • Co-ops vote
      • New Member Packet
  • MY COMMUNITY
    • Project Helping Hand
    • Community Loan Fund
    • LED Area Lights
    • Co-op Connections
    • PSECU
  • MY EDUCATION
    • Scholarships
    • High Voltage Safety Demos
    • Youth Education
    • Rural Electric Youth Tour
    • Safety Quiz
    • Co-op University
  • MY PUBLICATIONS
    • Penn Lines
    • Brochures
    • Annual Report
    • Electric Installation Guide
  • MY ENERGY SAVINGS
    • MY USE
      • SmartHub
      • Solar Dashboard
      • Renewable/Alternative Energy
    • MY SERVICES
      • Audits
        • Home Efficiency Analysis
        • Business Energy Advisor
        • Walk-Through Energy Audits
      • CFL/LED Recycling
      • Generator Safety
      • Together We Save
    • MY PROGRAMS
      • U-Shift, U-$ave
        • U-Shift Air Conditioning
        • U-Shift Off-Peak Rate
        • U-Shift Water Heating
      • Lighting Options
      • Surge Protection
      • Member Power
    • MY PRODUCTS
      • Online Energy Store
      • Aero Energy
      • Filter Change
  • MY EV

Questions

Should you have a concern about the way your account has been handled, or suspect a mistake has been made, the following procedures should be followed. Please gather all the pertinent billing information, statements, mailings, etc. before you call or write.

  • Contact the cooperative’s call center and ask to speak to a member services representative who can review your account and billing history. The call center can be reached toll-free at 1-800-726-2324. The best time to call is between the hours of 7 a.m. and 5 p.m., Monday through Thursday, excluding major holidays.
  • If the member services representative is unable to correct the problem to your satisfaction, ask to speak to the office supervisor. You may also send an e-mail to member services.
  • If the issue remains unresolved, you can ask to speak to the department manager. The manager will investigate the complaint using whatever means deemed necessary to resolve the situation. You may also communicate with the manager by sending an e-mail to member services.
  • If you have first worked with all other employees, your final contact would be the CEO/General Manager. You may send an e-mail to member services or call toll-free 1-800-726-2324 during regular business hours to reach the CEO/General Manager.
Back to Top

Quick Links

  • Contact Us
  • News
  • Terms of Use
  • Privacy Policy

Follow Us Online

©2025 Adams Electric Cooperative, Inc. All Rights Reserved

  • MY BILL
    • PAYMENTS
      • My Bill Explained
      • View/Pay My Bill
      • Ways to Pay
    • RATES
      • Current Rate Schedule
      • Incentive Rates
    • SERVICE
      • Begin/Discontinue Service
      • Update My Account
    • INFO
      • Ownership Rewards
      • Scams
  • MY CO-OP
    • THE CO-OP WAY
      • Co-op Principles
      • Member Rights And Responsibilities
      • Our Mission and Promises
      • Bylaws
    • ABOUT
      • Where we serve
      • Office Locations
      • Board of Directors
        • Director Responsibilities
      • Management Team
      • Our History
        • Adams' Timeline
      • Co-op University
    • JOIN
      • Careers At Adams Electric
      • Be A Co-Op Volunteer
        • Credentials and Election Committee
        • Member Engagement Group
        • Scholarship Committee
      • What is Co-op Owners?
      • Co-ops vote
      • New Member Packet
  • MY COMMUNITY
    • Project Helping Hand
    • Community Loan Fund
    • LED Area Lights
    • Co-op Connections
    • PSECU
  • MY EDUCATION
    • Scholarships
    • High Voltage Safety Demos
    • Youth Education
    • Rural Electric Youth Tour
    • Safety Quiz
    • Co-op University
  • MY PUBLICATIONS
    • Penn Lines
    • Brochures
    • Annual Report
    • Electric Installation Guide
  • MY ENERGY SAVINGS
    • MY USE
      • SmartHub
      • Solar Dashboard
      • Renewable/Alternative Energy
    • MY SERVICES
      • Audits
        • Home Efficiency Analysis
        • Business Energy Advisor
        • Walk-Through Energy Audits
      • CFL/LED Recycling
      • Generator Safety
      • Together We Save
    • MY PROGRAMS
      • U-Shift, U-$ave
        • U-Shift Air Conditioning
        • U-Shift Off-Peak Rate
        • U-Shift Water Heating
      • Lighting Options
      • Surge Protection
      • Member Power
    • MY PRODUCTS
      • Online Energy Store
      • Aero Energy
      • Filter Change
  • MY EV